New Tools Announced at AHR Expo 2015
Include Service Updates, Telepresence, Extended Warranties
CHICAGO, Jan. 27, 2015 – LG Electronics USA has added new tools and services to its “LG Excellence Contractor Program,” a comprehensive training and contractor recognition program designed to assist independent HVAC contractors in selling, installing and servicing LG residential home comfort solutions.
The enhanced 2015 LG Excellence Contractor Program, announced today at AHR Expo 2015, offers participating contractors resources and training that sets them apart from competitors, according to Kevin McNamara, Vice President, Commercial Air Conditioning Systems, LG Electronics USA.
In order to maintain a competitive advantage, LG developed three new tools and services, which includes a telepresence app (TPS) that provides visual, remote, on-site troubleshooting through the user’s smartphone. TPS delivers real time support, step-by-step instructions, improved troubleshooting accuracy and visual symptom confirmation.
LG is also releasing its new Smart Inverter Monitoring Systems (SIMs) 2.0 app, a maintenance and troubleshooting tool for LG duct-free, split air conditioning systems. The tool, when connected to an outdoor unit, sends system data to the contractor via the SIMs app, allowing the contractor to offer support for LG products in real time, wherever he or she might be. The app is free; however, users must purchase the Wi-Fi module.
Also new for 2015 is a 10/10 Limited Extended Warranty for LG Excellence Contractors. The limited warranty provides an additional five years on parts and three years on compressors to enable LG Excellence Contractors to offer their customers a 10/10 limited warranty on the installation of qualifying Home Comfort Solutions in 2015.
To enroll in the program, contractors must be nominated by their local distributor or an LG sales manager, participate onsite in a local LG Contractor Opportunity meeting and complete a series of online training courses on LG’s products and applications.
LG’s extensive training and certification efforts, with a focus on the LG Excellence Contractor Program, will be highlighted at the AHR Expo. For more information, please visit LG Electronics AHR Expo booth #4849 or www.lghvac.com.
SOURCE: LG Electronics